Privacy Policy

Contact Details

Telephone: 01527 959 099
Email: [email protected]

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery, also for the purpose of providing quotations, processing orders, and offering after-sales support.

• Names and contact details
• Addresses
• Website user information (including user journeys and cookie tracking)
• Records of meetings and decisions
• Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Marketing preferences
• Location data
• Purchase or viewing history
• Website and app user journey information (including cookie tracking)
• Records of consent, where appropriate

We use cookies and tracking technologies to improve website functionality, monitor user behaviour, and optimise marketing efforts. You can manage cookie preferences through your browser settings.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
• Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure – You have the right to ask us to delete your personal information.
• Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing – You have the right to object to the processing of your personal data.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • TLM Laser collects and uses personal information for service updates and marketing purposes under the lawful basis of legitimate interest, with the primary goal of supporting businesses within the manufacturing, engineering, and related sectors. By providing targeted information on laser systems, industry advancements, service updates, and relevant events, TLM enables businesses to improve operational efficiency, meet compliance requirements, and stay informed about new technologies that can directly benefit their operations. This data-driven approach helps build long-term customer relationships and supports business growth while ensuring communications remain relevant and valuable to recipients.

The impact on individuals is minimal as TLM strictly targets B2B contacts, collects only essential information (such as name, job title, company, and business email), and ensures full transparency in its data use. All communications include clear opt-out options, allowing recipients to control their preferences easily. TLM actively minimises any potential privacy risks by adhering to data protection best practices and avoiding intrusive or irrelevant marketing. This careful balance ensures that the benefits to both TLM and its customers outweigh any potential impact on individual privacy.

We will seek your explicit consent before sending marketing communications where required by law. For corporate contacts in relevant sectors, we may rely on legitimate interest but will always provide an easy opt-out in every communication.

Where we get personal information from

Directly from you.

How long we keep information

• Sales Leads (Unconverted) – Retained for as long as there is a legitimate business interest, with reviews every 3–5 years. Data showing no engagement after this period will be deleted or anonymised unless there is ongoing interest.
• Active Customers – While contract is active.
• Past Customers – Retained for as long as there is a legitimate business interest, primarily for service support, potential future orders, and warranty purposes. Reviewed every 3–5 years, with inactive data deleted or anonymised where appropriate.
• Marketing Contacts – Until consent is withdrawn, opt out immediately upon request.

Who we share information with

Others we may share personal information with:

System manufacturers – based on contractual necessity Under GDPR Article 6(1)(b)

TLM Laser may occasionally grant access to personal data during external audits (such as ISO certifications or compliance reviews) to ensure the quality and security of our data management systems. These audits are strictly controlled, and auditors are bound by confidentiality agreements. Access is limited to the extent necessary for the audit process, and personal data is handled securely and in compliance with GDPR

Data Protection

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. This includes secure servers, encrypted data transfers, and strict access controls. In the unlikely event of a data breach that may affect your personal information, we will notify the ICO within 72 hours and inform you if there is a high risk to your rights and freedoms, as required under UK GDPR.

How to complain

If you wish to make any form of data request, please reach out to TLM Laser Limited at [email protected]

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated – 20/02/2025